Terms and Conditions

By using this website, products and services or by communicating with Chem Theory about orders, you agree to these conditions. Chem Theory reserves the right to modify these terms from time to time without notice.

General Terms

Article 1. Definitions
1.1. Chem Theory: the website you are visiting.
1.2. Customer: the natural person who is not acting in a profession or for a company and enters into an agreement with Chem Theory;
1.3. ‘General Terms’ means: all of conditions mentioned below.

Article 2. Relevance / execution

2.1. These General Terms and Conditions apply to all offers, agreements and deliveries of Chem Theory, unless explicitly mentioned otherwise in writing.
2.2. If customer includes provisions or conditions in its order that differ from, or do not occur in, these conditions then those are only binding for Chem Theory to the extent (if it all) that they are explicitly accepted in writing by Chem Theory.
2.3. Chem Theory is entitled to engage third parties in the execution of its contracts.

Article 3. Offers

3.1. If it appears that the information provided by the customer in the order or contract is incorrect Chem Theory reserves the right to adjust prices.
3.2. Any offers provided by Chem Theory are valid for the period indicated on our website: www.chemtheory.com

Article 4. Prices

4.1. All prices include 21% VAT and other taxes which are imposed by the Dutch government.
4.2. All prices on the website are subject to typographical errors.
4.3. Delivery costs are included in the total price unless otherwise specified. This is clearly stated during the order process on the website to the customer.

Article 5. Contract / delivery / login

5.1. If customer has accepted the offer electronically, Chem Theory immediately confirms the receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, customer is able to terminate the agreement.
5.2. Once the payment by Chem Theory is received, Chem Theory will send the order as soon as possible.
5.3. Chem Theory encourages customer to inspect the goods immediately upon receipt and report found defects within directly via e-mail. See: Article 10 complaints.
5.4. Chem Theory does not accept returns
5.5. If items are not in stock and short delivery time is not feasible, Chem Theory will get in touch with the customer.
5.6. The delivery time will not exceed 30 days. If the delivery takes longer than 30 days, then any payments made will be repaid to customer as soon as possible but no later than 14 days after termination. The ability to terminate the agreement with Chem Theory for exceeding the agreed delivery time does not apply to customers who act in their professional capacity or on behalf of a business.
5.7. Once the deliverables are delivered to the specified delivery address, any possible risk, related to these products is transferred to the customer.
5.8. Customer must not disclose or share usernames and passwords provided by Chem Theory. Chem Theory is not responsible for the abuse of usernames and passwords and may always assume that a customer who logs on our website actually is a customer of Chem Theory. Customer must inform Chem Theory if customer has a suspicion that the username and password are entered by unauthorized parties. Chem Theory has the right to take effective measures in such cases.

Article 6. Retention of title

6.1. All goods remain property of Chem Theory until customer has fully completed the required payment.

Article 7. Terms of Payment

7.1. Customer must make the payments to Chem Theory in advance according to the methods shown in the order process unless otherwise agreed.
7.2. Amounts (still) due to be paid by customer must be fulfilled within 7 days after delivery of the product.
7.3. In case of a late payment, customer, in addition to the amount owed and interest due, shall be liable to a full reimbursement of extrajudicial and judicial costs, including the costs of lawyers, bailiffs and debt collection agencies.
7.4. The claim for payment is due immediately if customer is declared bankrupt, requests moratorium or total seizure of assets of customer is placed, customer dies, and furthermore, if he goes into liquidation or is dissolved.
7.5. In all above cases, Chem Theory has the right to terminate or suspend the contract or the incomplete portion without notice or judicial intervention, without prejudice to the right of Chem Theory to demand compensation for any damage that might occur to him.

Article 8. Liability

8.1. This liability provision applies only to natural or legal persons who act in the exercise of a profession or business and enter into an agreement with Chem Theory.
8.2. The total liability of Chem Theory to customer for attributable shortcoming in the fulfilment of the agreement is limited to direct damages up to the amount of the in the contract agreed price (excluding VAT). If the agreement is primarily a continuing agreement with a duration of more than six months, the stipulated price is set on the total of the fees stipulated for three months. By no means will the total compensation for direct damages exceed the amount of € 250,00 Euros.
8.3. Liability of Chem Theory to customer for indirect damage, including consequential, lost profits, lost savings, loss of data and damage due to business interruption, is excluded.
8.4. Besides the cases referred to in article 8.2 rests on Chem Theory to customer no liability for damages, regardless the ground on which compensation would be based. The maximum amounts referred to in Article 8.2, however, will not apply if and in so far as the damage is caused by intent or gross negligence of Chem Theory.
8.5. The liability of Chem Theory to customer due to attributable failure in the performance of a contract occurs only if client states Chem Theory in failing immediately and properly in writing, stating a reasonable period to remedy the deficiency, after that period attributable continues to fail to fulfill its obligations. The notice must contain a detailed description of the failure, which enables Chem Theory to respond adequately.
8.6. The condition for the existence of any right to compensation is that customer reports the damage in writing as soon as possible (within 48 hours) after the occurrence to Chem Theory.
8.7. Customer indemnifies Chem Theory for all claims for liability as a result of a defect in a product that is delivered by the customer to a third party and that consisted of goods, materials or results, delivered by Chem Theory, except if and to the extent customer proves that the damage was caused by those goods, materials or results.

Article 9. Force Majeure

9.1. In case of force majeure Chem Theory is not obliged to compensate the resulting damage to customer.

Article 10. Complaints

10.1. If the delivered product does not comply with the agreement, customer must notify Chem Theory within 14 days after the discovery. If not, any claim towards Chem Theory expires. Warranty provisions remain applicable.
10.2. If Chem Theory considers the complaint founded, the relevant products will be replaced or refunded after consultation with customer.
10.3. The maximum compensation is equal to the price paid by customer for the product.
10.4. Complaints do not suspend obligations of customer

Article 11. Final Provisions

11.1. The agreement is governed by Dutch law.
11.2. Provided that it is otherwise specified by mandatory rules all disputes that may arise following the agreement will be submitted to the competent court.
11.3. Partial invalidity: If a provision in these Terms and Conditions is found to be invalid, this will not affect the validity of the entire Terms and Conditions. Parties shall establish (a) new provision (s) as replacement, which to the extent to the original intent of the General Conditions is shaped.


If you, after reading our Terms and Conditions, have any questions, comments or complains about these Terms and Conditions, please don’t hesitate to contact us at [email protected]

Extra note:

The chemical products available on our website are experimental chemicals that are used for scientific research purposes ONLY, in laboratories equipped according to the latest standards imposed by the International Union of Pure and Applied Chemistry. All Research should be conducted by a certified chemist (at least 18 years old) with a proper license.