FAQ

Where will my order be shipped from?

All orders are shipped directly from our Chem Theory headquarters here in the Netherlands.

Which countries do you ship to?

We ship across the world with a few exceptions. These exceptions are Israel, India, Russia and the United Kingdom. Before placing your order with us, please ensure that all the proposed products that you plan on purchasing from ourselves are completely legal in your country. We will not and cannot be held liable for everyone’s actions.

Do you offer tracking worldwide?

We offer three mailing options. These are as follows:

  • AIRMAIL: €4.99 (No Tracked) (No Reship) – WORLDWIDE
  • TRACKED: €14.99 (Tracked ) (No Reship) – WORLDWIDE
  • INSURED: €29.99 (Tracked) (Reship Included) (Insured) – EU ONLY

When will my order be shipped?

All orders placed and paid for before 14:00 CET will be sent out the same day.

How many days a week do you ship?

We deliver post Mon-Fri. Any orders made after 14:00 CET on Friday will be sent the following Monday.

When will my order arrive?

Arrival times vary from country to country making it difficult to give a precise date/time. As a rough rule of thumb, we provide the following estimates:

AIRMAIL

Europe (2 – 14 business days)     Worldwide (7 – 31 business days)

TRACKED

Europe (1 – 3 business days)       Worldwide (7-14 business days)

We ask all Customers to please be patient with us after your order has been proceed/dispatched. Your order is on route and will be with you shortly.

Where can I find my order/shipping confirmation email?

You will receive an email to the email account entered during your order process. If you are unable to find your confirmation email in your Inbox, please take a look within your Spam folder in the event that it is there instead.

If you are unable to find your confirmation email anywhere, please contact us to ensure your order has been processed successfully. No order is ever sent without receiving payment first.

How is my order packaged?

All orders are carefully packaged securely and discretely to ensure all of your orders arrives to you safe and sound.

What if my order does not arrive?

In the rare event that your order does not arrive, we have two options:

  1. All Customers who selected our Insured Tracked Postage Service will have their full order reshipped if it has not arrived.
  2. All other Postal Services are non-eligible for our reshipping service.

What payment methods do you accept?

We accept Bank Transfers and various Crypto Currencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum and Monero.

Where can I find your bitcoin address to make a payment to?

When you use Cointopay, they generate a unique Bitcoin address for every single order. So, never try to send funds to the same address as a previous order.

If you’re unable to find the unique BTC address during the checkout phase, there’s a good possibility that you have an Ad/Script Blocker enabled on your Web Browser.  We ask all Customers to either disable their Ad/Script Blocker or add our website (https://chemtheory.com) to your white-list exceptions.

Popular Ad Blockers such as uBlock and Adblock will prevent your unique BTC address from being generated. This also applies to Tor Browser. Tor Browser has in-built Ad/Script blockers that cannot be disabled, preventing you from successfully paying for your order.

Why it is my BTC payment is higher than that stated on the likes of Coinbase or Preev?

Cryptocurrencies come with various network fees that are not taken into account on exchange services like Coinbase or Preev. Our fees include the network fee, in addition to the fee charged by our chosen Payment Provider. If the stated amount is not paid in full, your funds will be held for 7 days before being refunded with a 10EUR deduction penalty for time wasting.

Do you offer free samples?

We do not supply free samples. However, if you become known to us here at Chem Theory, as a regular Customer, and you’re interested in a sample of one of our products, you can either email us directly at [email protected] or request it in the comments section when placing your order.